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Admin. password problem

64.217.180.115
Posted on September 7, 2008 at 12:51:30
Michael J.
Audiophile

Posts: 249
Location: East Texas
Joined: June 11, 2002
 Got a lady who attempted to change her password and the computer didn't log the new password. Now it will not accept the new or old password. It is the admin. user account. Any thoughts on this matter?
I am in my own world......but it's OK......they know me here

 

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RE: Admin. password problem, posted on February 7, 2009 at 22:16:09
Tamino
Audiophile

Posts: 25
Joined: December 9, 2008
 This sounds like you are using a Windows operating system. And let me guess that the user always and only logs on as the Administrator and that there is no backup Admin account.

One technique is to take the hard drive out of the primary system, temporarily install it as the non booted drive in a second system, navigate into the registry and delete the SAM hive. You'll be able to reboot the hard drive again but the original user data will not be accessible.

If any of the above seems confusing, it's most likely that other remedies might prove a bit tricky as well. Hopefully your user has data backups because ultimately it may be time to reinstall the OS and never allow anyone to use the only admin account again on a daily basis.

 

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